We’re at a point in time where the internet has become less of a place to laugh at silly cat videos and more of a gigantic, virtual town square. Millions of voices and opinions, with some claiming to be experts on certain topics. And because nobody would ever lie on the internet, it’s not uncommon for folks to take them at their word — to a fault.
Of course, people lie on the internet. Someone’s supposed qualifications might lead you to believe what they’re saying is accurate, but in reality, you simply can’t be sure. The same goes for artificial intelligence. Just because it’s churning out an answer to your inquiry doesn’t mean it’s true.
When it comes to insurance, you don’t want to be questioning whether the advice you just got from a stranger on your algorithm (or a robot) has your best interests in mind. Insurance is personal, and it takes a real person to get it right.
Why Working With a Real Insurance Agent Is Worth It
To know why working with a real insurance agent is a good bet, we went right to the source and spoke to AAA Northeast agents.
Justin Anderson, field life insurance agent, explained that having an insurance agent means they can get you the proper information and protection, because they actually know which questions to ask — that’s where AI and the internet fall flat.
“You may think that getting insurance coverage through AI is easier and faster, but is this AI system asking you the correct questions? Making sure that your needs are covered? How about if the protection you’re getting is going to make sure your family is taken care of?” Anderson questioned.
What To Do After a Car Accident
Tamika Ceasar, life and annuity insurance agent, agrees.
“Meeting with a real life agent will give you options tailored to your unique circumstances,” Ceasar said. “Relying solely on AI and computer-generated applications isn’t always reliable. Although it is convenient, you may be leaving money on the table.”
“When life happens, you don’t want a chatbot, you want an advocate.” — Emily Buckley, Insurance Sales Manager
While an AI answer to an insurance question may be technically true in a broad sense, there are too many variables involved for it to be 100% factual for your individual situation.
“One powerful tool humans have that AI doesn’t is discernment,” said Emily Buckley, insurance sales manager for AAA Northeast.
Another good point? AI doesn’t know anything outside of what you tell it.
“While AI can be a useful tool, it’s only as effective as the information it’s given,” said Ashley Kehew, director of insurance. “An agent knows the right questions to ask to understand your needs and can provide recommendations tailored to your specific situation.”
Listen to Our Podcast
Have insurance questions? Listen to Episode 3 of our podcast, Merging Into Life: Insurance 101.
Tune InAt the end of the day, it’s about trust — and that doesn’t come from a screen. It comes from connection.
“The epitome of good customer service is human to human interaction,” said Tanzania Steele, field life insurance agent.
Steele knows that, sure, you can get answers from a chatbot, but that experience would never level up to the care, consideration and honesty of an agent who is on your side.
“Here, at AAA,” she said, “we take care of our clients by valuing their time, finances and support. In exchange, we provide excellence in everything we do.”
Experience the human side of insurance with AAA.
For answers to more of your insurance questions, check out our Ask an Insurance Agent series.
Based in Rhode Island, Sarah has been a copywriter and content producer with AAA Northeast since 2021. When she’s not scouring the best spots for all things food and drink or whipping up her own versions of tasty meals, you can often find her in the garden, planning her next trip or sipping on (another) hot coffee.
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