When it comes to roadside service companies, you want one with experience, expertise and above all else, a name synonymous with safety.
This is where AAA Roadside Assistance stands above the competition. AAA has delivered reliable roadside assistance throughout the U.S. and Canada for more than 120 years. It’s also often considered the best roadside assistance for families, with memberships getting passed down from one generation to the next.
With AAA, there are no hidden costs or surprises — just fast, guaranteed roadside assistance when you need it. Every benefit is clearly outlined in your membership, and you can choose from multiple tiers to fit your needs.
AAA is recognized as the most reputable brand in America for automotive information and support, according to Morning Consult’s 2025 Most Trusted Brands report. And it beats all major roadside assistance providers in overall customer satisfaction for car roadside assistance as reflected in 2024 AAA U.S. Market Track national surveys.
Here’s why.
Just the Facts
| Benefit | AAA Roadside Assistance | Other Roadside Service Providers |
| A name you can trust | ✅ 120-plus years and more than 27 million roadside requests annually. | ❌ Other providers offer a quick fix, but only AAA is ranked No. 1 in customer satisfaction. |
| Protection in any vehicle | ✅ AAA membership covers the member, not the vehicle, so you’re protected in any car, even if you’re riding with a friend or using a rental. | ❌ Other providers limit coverage to the car that’s registered to you. |
| No surprises or hidden fees | ✅ All services are covered by membership with transparency on limits and additional charges. | ❌ Some providers charge al la carte for services or offer low introductory subscription rates that jump when it’s time to renew. |
| 24/7 availability | ✅ Members can request service at any time, 365 days a year. On average, AAA helps one member every second. | ❌ Some towing companies operate only during regular business hours. |
| Approved network of tow trucks and trained technicians | ✅ AAA uses its own fleet and a trusted network of vetted independent service providers. | ❌ Other providers rely on third-party networks and outsourced chaos. |
| Emergency services | ✅ Flat tires, jump-starts, lockouts, fuel delivery and more. | ❌ Limited. |
| Battery service | ✅ AAA offers complete on-the-spot battery service, including testing, delivery, replacement and recycling. We replace over 2 million batteries per year! | ❌ Limited. |
| Resolves issues at the scene | ✅ Over half of tow requests end with members getting safely back on the road — no tow needed.* | ❌ A tow could be all you get for your money. |
| Choice of towing destination | ✅ Tow to your mechanic, dealership or home, or choose from AAA’s network of 6,000-plus Approved Auto Repair Facilities. | ❌ Some companies pledge to tow you an unlimited distance but will often take you to the nearest facility, which saves them money. |
| Bicycle roadside assistance | ✅ We’ll pick you and your bike up. Depending on membership level, roadside assistance is also available for specialty vehicles, like motorcycles and RVs. | ❌ Limited. |
| Added perks | ✅ Members enjoy travel, insurance and financial services, exclusive discounts, access to AAA branches for DMV/RMV services (in select locations) and more. Members who use AAA Discounts & Rewards save an average of $220 annually. | ❌ |
Take a virtual ride-along on a AAA roadside call!
How to Request AAA Northeast Roadside Assistance
- Call: 800-222-8252
- Request online: AAA.com/GetMoving
- Use the AAA Auto Club App
For the Best Roadside Assistance, AAA Has the Advantage
Learn more about the benefits of being a AAA member.
Sign up to be a AAA member.
*R12 December 2024 Tableau/EDR. AAA Member PFCR and RAP calls) (52.9%). The Go-Rate is the ratio of calls that were dispatched as a Tow Service and were resolved at the scene of disablement — allowing the member to safely drive their vehicle in lieu of the vehicle being towed.
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