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Your AAA Network

AAA Takes Precautions for Roadside Assistance During COVID-19 Crisis

Social distancing, gloves and masks are standard practice for AAA roadside technicians.

Technician Manny Beatty and supervisor Dan Chrzanowski of AAA's Rhode Island fleet demonstrate social distancing.

Even amid the coronavirus crisis, AAA roadside technicians remain committed to helping motorists wherever needed. They’re just doing it from a safe distance and taking other measures to protect themselves and those they serve.

Carlos Diaz of AAA’s Connecticut fleet sanitizes his truck between shifts.

Hand sanitizer, disinfecting wipes and nitrile gloves are now standard equipment on AAA trucks, along with other health-safety gear provided by the club. Technicians are cleaning and disinfecting their vehicles more often and keeping them as germ free as possible by no longer taking passengers when they have to tow a vehicle.

Learn how to sanitize your car.  

New Procedures

These are just some of the additional safety measures AAA Northeast has enacted during the COVID-19 coronavirus crisis to protect the health of employees, contracted service providers and the public as AAA continues to provide emergency service throughout the territory.

William Burns of AAA’s Rhode Island fleet.

Same Dedication

Technicians are also taking precautions when interacting with members and fellow workers, following recommendations for social distancing from the Centers for Disease Control and Prevention. Automotive Services call center employees are helping technicians avoid exposure by prescreening callers.

Members have reacted with overwhelming appreciation of these practices, praising the service on surveys and issuing shoutouts on our social media pages.

Here are some of their comments:

    • “Service was fast and the technician was efficient and pleasant. I liked the fact that the person I spoke to on the phone asked me coronavirus questions.”
    • “Wonderful roadside assistance driver – especially now, during the coronavirus! I needed a jump and did not wait long for assistance to come. He took all precautions given the coronavirus and quickly jumped the battery. He also tested the battery and said I needed a new one. I was not surprised given that I had not used the car very often for three weeks.”
    • “Although your mechanics could not start my daughter’s vehicle, they did tow it to a service station for repair – not an easy task in New York City with the coronavirus rampant. We were extremely appreciative for this service.”
    • “My AAA driver was great! He followed all safety procedures with COVID-19 when he arrived. Also, he arrived in about 15 minutes after placing the service request! Amazing! He was extremely nice, and I felt safe and comfortable. He explained to me why my battery died and how to prevent it from happening again. He assured me that my battery is still good. He had my car up and running within 10 minutes. I am overall extremely impressed! Thank you for all that you guys do! Especially during this time!”

Click here for updates on AAA services during the coronavirus crisis.

Comments
  • Bruce B.

    It was mentioned that you are no longer letting passengers ride in the tow truck or flat bed cab when transporting a disabled vehicle. So what is the procedure now for transporting the customer? Will you then arrange for alternate transportation for them?

    • Aimee C.

      Hi Bruce. That’s a good question. When a member calls for help, our call receivers are informing them that passengers are not allowed during this time and helping to secure alternate transportation. Thank you.

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