A tow truck is one thing we never think about until we need it. And try as we might, that need will come. It is almost inevitable that at some point, you’ll have trouble with your vehicle and will require roadside assistance from a tow truck service. When that time comes, we’re usually in a stressed and panicked state. Knowing ahead of time how to find a tow truck can go a long way toward getting you and your car off the road in a safe and timely manner.
When dealing with a broken down car, there are a number of situations that require proper action, including getting off the road safely, requesting a tow truck service near you, and having you and your vehicle picked up and dropped off.
Here are the important things to know when you need to find a tow truck near you.
What should I do if my car breaks down and I need a tow truck service?
If you’re driving and your car suddenly fails, slow down and pull over to the shoulder of the road. Make sure you are out of the flow of traffic. When you are in a safe spot, request roadside assistance. Look for street signs or, if you’re on a highway, mile markers or landmarks. This will help the tow truck driver find you.
Here are some other tips to prepare for your tow truck service:
- Remain with your vehicle – under most circumstances it is safest to remain in your vehicle until a law enforcement officer or road service provider arrives.
- Have your information ready – this includes your AAA membership number, the phone number where you can be reached, a description of your vehicle — color, make, model and year — and license plate number.
- Verify your tow truck service provider – when your tow truck arrives, verify the name of the provider. AAA personnel should display an approved AAA emblem on their vehicles or produce identification.
- Describe the situation – in addition to detailing the problems with your vehicle, make sure the service provider is aware of any circumstances that may require special towing or transport considerations, such as unusual vehicle, large number of passengers, infants and medical needs and whether your vehicle uses diesel or an alternative fuel.
Does AAA offer towing?
Yes, as part of AAA Roadside Assistance, members have access to 24-hour tow truck service.
You can use the AAA app to find a towing company near you and track the driver as he or she is on his or her way.
How far will AAA towing take my car?
Those with a basic level membership receive up to 3 miles of towing per call per year included in their membership. Plus members receive 100 miles of towing for each roadside assistance call, while premier members get also 100 miles of towing per call with one tow up to 200 miles.
How can I find a tow truck near me?
Wherever you are when when your car breaks down, AAA will come to you. There are two easy ways to request a tow truck. One is by simply calling the number on your AAA membership card. You can also request assistance online. AAA’s digital roadside assistance request system is fast and easy to use.
What should I do after my tow truck service has taken possession of my car?
Tell the service provider the repair shop where you want your vehicle taken. If you don’t have one in mind, ask the operator if there is a nearby AAA Approved Auto Repair facility.
Under normal circumstances, members are allowed to ride to the repair shop in AAA fleet trucks. Because of the COVID-19 pandemic, that service has been temporarily suspended. AAA can, however, arrange transportation to get you where you’re going safely. Learn more about how AAA is taking health precautions for roadside assistance during the pandemic.