There’s one thing Bryan King makes sure to always have in his truck when on duty as a AAA battery tech. It’s not a specific tool or anything else you might expect a technician to keep on hand. It’s a bag of doggie treats. “The owners love it because they know I’m not just a stranger showing up to help them. I’m also taking care of their loved ones.”
It’s just another way in which Bryan – like all AAA technicians – goes above and beyond to care for members when they are in need of assistance. After all, when you’re broken down, it’s not just the car you have to worry about, it’s also managing the stress, anxiety and panic that usually comes along with it. Having been on the job for four years, Bryan fully understands the need to provide assistance to the vehicle as well as the person (and any furry friends that might be around). And it’s a task he relishes.
“The responsibility I take toward this job is greater than I ever thought it could be. When we arrive, they’re expecting us to save them and that’s a huge responsibility…The biggest reward for being able to help someone.”
The Providence technician has been with AAA for 23 years, but spent most of those first two decades working with the company’s facilities department. When he needed to change positions, Bryan seamlessly transitioned into a battery tech, relying on the knowledge accumulated during his 10-year stint working for a diesel truck garage.
It’s proved to be the right move. Not only is he good at his job, the work keeps rewarding him with the opportunity to help. In March he received a call from a woman working at a medical facility who needed a new car battery installed. It was freezing cold, raining, miserable conditions. The woman’s building had closed so Bryan allowed her to sit in his truck while he worked. She turned the truck into a small office with a laptop and briefcase all spread out. She was amazed that he could work in such conditions. But the job needed to get done and Bryan was happy to do it. “Her job meant that she was taking care of sick people and I had to get her back and forth to work.”