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Why Are Banks Closing Branches?

A record number of bank branches closed in 2020. What steps should you take when you can no longer visit in-person?

why are banks closing branches

Not too long ago, a trip to the bank was a usual item on everybody’s errand list. But times, they are a-changin’ – and faster than ever. Not only has visiting banks in person become less common, it’s also increasingly less possible, as banks are steadily closing branch offices. This isn’t anything new – the number of brick-and-mortar locations has dropped every year since 2012. Last year, however, was an outlier: The number of branches nationwide absolutely plummeted.

In 2020, U.S. banks closed a total of 3,324 branches while opening just 1,040, according to S&P Global Market Intelligence. The result was a record of 2,284 net closings in one year. (To put that number, which doesn’t include temporary closings due to COVID-19, into context, 1,391 branches closed in 2019.) The trend has only continued in 2021. If things stay the same, physical bank branches could be extinct in the U.S. as soon as 2034.

This disappearing act begs two questions: Why are banks closing branches in the first place and what should you do if your bank branch closes?

bank branch map

Courtesy of S&P Global Market Intelligence

Why Are Banks Closing Branches?

Like nearly every aspect of our lives, banking is moving further and further into the digital space. Indeed, the driving force behind the upswing in bank branch closings is the increased use of online and mobile banking. Customers can complete most, if not all, of their financial transactions digitally, which creates a waning demand for branch offices.

When banks further compare the cost of operating a brick-and-mortar location to simply offering their services online, the choice to close branches becomes even easier.

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How Will I Know if My Bank Branch Is Closing?

Of all the factors surrounding a bank branch closure to be concerned about, learning of said closing should be at the bottom of the list. Banks are legally required to inform customers of a branch closing. The Federal Deposit Insurance Corporation Improvement Act of 1991 states the bank “must mail the notice to the customers of the branch proposed to be closed at least 90 days prior to the proposed closing. The institution also must post a notice to customers in a conspicuous manner on the premises of the branch proposed to be closed at least 30 days prior to the proposed closing.”

Additionally, the bank must either inform customers where they can obtain services after the branch closes or list a telephone number customers can call to get that information.

What Should I Do if My Bank Branch Closes?

Find the Nearest Bank Branch

If you’re accustomed to banking in-person and your home branch shutters, there’s no need to panic. You have a number of options at your disposal. The easiest solution is to simply find your bank’s nearest branch location. If it’s within a reasonable distance, there’s no need to alter anything else about your banking.

Odds are this option will be available to you. Most branch closures are occurring in saturated urban markets, according to the American Bankers Association Banking Journal. These areas typically have a higher density of branch locations, so if one closes, another one is likely nearby.

bank branches closing

Courtesy of S&P Global Market Intelligence

Check Local ATM Availability

If there’s not another branch location near you, or it’s too far to visit as often as you’d like, ask yourself if most of your physical banking transactions can be done through an ATM. If so, you may not need a branch. Many bank ATMs allow you to not only get cash, but deposit cash and checks, make transfers between accounts, and check account balances.

Do some research to see how many ATMs your bank has nearby. You can likely get by even if there is just one. You’ll also want to learn if there are nearby ATMs outside of your bank’s network you can use without a service fee.

Switch to Online Banking

As we’ve seen, your bank branch closing is a sign of the times — a trend that won’t likely go away anytime soon, if ever. Therefore, you could use it as the perfect motivation to switch to online banking.

Almost all major banks offer their services online, so switching over will require setting up an online account, which can be done in minutes. If available, you can also download your bank’s app, allowing you to access your account from your smartphone or tablet. Technology has jumped leaps and bounds in recent years; once you’re used to it, you could very well find online banking easier than anything you’ve done at a brick-and-mortar location. A perfect example: the ability to deposit a check simply by taking a photo of it on your phone.

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Find a New Bank

If you’ve exhausted all your other options to no avail, you can always switch to a bank with a local branch. It’s a more laborious process, but worth considering if a physical branch location is important to you.

Don’t be fixated solely on proximity. Research the banks in your area to see which one best fits all your financial needs.

Don’t you prefer banking in-person or online? Is having a branch nearby important to you? Let us know in the comments below!

  • I like having a branch nearby for the convenience of seeing someone if there is a problem with any of the aspects of my banking needs.

  • Jean B.

    I am 83 and can walk to my branch if necessary. (If I live long enough, I will give up my car).

  • Martha V.

    I prefer to bank in person so I can see the transaction right away. Also when I have a problem with my computer, I have to trust a complete stranger that I do not know. And I don’t have a cellphone (I am elderly 83 yrs.) Also, I need a safe-deposit box to store valuable documents etc., Martha

  • arlene f.

    I like going to the bank in person. I do not trust ATM. I think it is taking peoples jobs away.

  • Vivian K.

    I agree with all the prior comments. Older people such as myself are not as technologically adept as younger people and also do not trust the security of ATMs. I also no longer have access to a safe deposit box since my branch closed and the the other banks in my area have no available boxes. I do zero financial transactions online because doing so only opens up a better chance of being hacked. I like going into the bank, coming face to face with bank staff who know me and can also answer any questions I may have. What the banks are doing does not consider the needs of an older and sometimes also handicapped population.


  • Louise F.

    , I’m 85 and I totally agree with all of the above comments. I miss my international institution but am lucky to have a small local bank

  • Helene S.

    At 84 I have more questions than answers. Although I pay my bills through my computer, it sometimes creates more problems. If my computer goes down, I wind up in LaLaLand. Will I have enough money to repair it. At least now I can go to the bank and pay the bill on their computer without incurring a late fee. Going into the bank and getting the explanations and help that I need to traverse the constant changes that occur while I am sleeping is so necessary. I certainly can follow instructions which, unfortunately, no longer comes with anything one buys especially computers.

  • Patrick J.

    Why Do Banks Close Anyway, Without Asking Permission From They’re Customers Who they Owe their Very Lives To? Also The Digical Age Is Making People Very Lazy & Stupid!

  • peter p.

    technology is great until it doesn’t work with online transactions
    less branches means less human interaction and less jobs!
    online customer service is usually outsourced and is typically non existent

    keep the branches open !


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