The Technician That Would Not Quit

Walpole, Massachusetts, resident Kat C. praises a tenacious AAA roadside technician for getting her SUV safely on the road instead of needing a tow.

After leaving night school one evening, around 9 p.m., I returned to my SUV in the parking lot and found I had a flat tire.

This was in the days when cars were equipped with regular tires as spares.

It was winter, with some snow on the ground, so it was neither a pleasant time or ideal weather to be changing a tire.

The dispatched AAA roadside technician was having difficulty getting the straps to release the spare tire, because they were corroded, and he needed a flashlight to see what needed to be done. The working conditions were dark, definitely cold and it was getting later, but he toiled at it.

I felt badly for him working in such conditions and mentioned a few times to just tow the vehicle and I’d deal with it the next day. He didn’t want to give up. He said he almost had it, and continued trying. He eventually did get the tire released, changed it out, and we said our good nights.

I thought he showed exemplary and diligent customer service under such conditions. He easily could have towed the vehicle but was dedicated to resolving the situation at the scene.”

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