On behalf of everyone at AAA Northeast, we hope you and your loved ones are well. Our thoughts go out to all who have been affected by COVID-19, and if you are one of the many individuals serving on the front lines of this crisis, you are a true hero. We thank you for your courage and sacrifice.
Over the last few months, we’ve focused on pivoting the way we do business to continue to do what we’ve always done: to be there when you need us, and to help and serve our members, our communities and our employees – on and off the road. Our priorities have been twofold: keeping our employees and members safe and doing everything we can to keep everyone at AAA Northeast employed.
I’m proud of what we’ve done as a team and what we’ve learned along the way. We transitioned to a remote working environment and our teams are ready and available to help you find ways to save more, stretch budgets and stay protected. From providing you with free identity protection and free insurance quotes, to helping with debt refinancing and high-yield savings accounts, we know there has never been a more critical time to deliver on our mission of helping and serving. And even though many of you are driving less, when you need to be on the road, know that AAA will be there with you.
Also, because of the effects of COVID-19, we have several hundred employees who either can’t perform the roles they were hired for or have less work to do. We’ve reassigned employees into roles in our communities delivering meals and personal protective equipment, prepping food and emergency care packages and helping our state governments with their contact tracing efforts. We’ve also reassigned and retrained employees into different roles within AAA Northeast. The willingness of our team to adapt, learn new skills and work in a new environment has been inspiring to me.
We’ve adjusted our world in so many ways, and there’s a lot of work left to do. But I’m confident that by working together and supporting one another we will get through this and be stronger because of it.