There is a AAA membership benefit that many do not know about: access to a network of reliable auto repair shops. AAA Approved Auto Repair shops not only save you money (up to $75 per visit on labor, which could pay for part of your membership), but they also ensure quality work by AAA-certified mechanics. With nearly 400 Approved Auto Repair facilities throughout the Northeast, you never have to worry about where to go to get your car fixed or serviced.
To find a AAA auto repair shop, simply look for the badge on the business or click here to search for a facility near you.
Victor Deluca, manager of the AAA Approved Auto Repair Network, explains how AAA members – and businesses – benefit from the designation.
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What do AAA Approved Auto Repair shops offer that other shops don’t?
“This is a great program. I call it the hidden gem of AAA because only 50% of our members know it exists,” Deluca said.
AAA-approved shops provide:
- 10% discount off labor, up to $75
- 24 months or 24,000-mile warranty on repairs
- Help finding alternate transportation, if needed.
Members can also feel secure knowing that they are using a shop that’s already been reviewed and deemed trustworthy by AAA. And that high level of service does not go unrecognized. Overall consumer satisfaction was 96% for Northeast shops in 2023.
If there is ever a problem with the work, we ask that the customer go to the shop first, but if there is back-and-forth, AAA is there to provide support.
“We go through a vigorous vetting process. AAA stands for trust and integrity. The biggest value for members is the peace of mind knowing AAA is involved.”
– Victor Deluca, AAA Approved Auto Repair Network MANAGER
Perks for Auto Repair Shops
What do shops gain from partnering with AAA?
The AAA seal of approval has been the greatest advantage for Auto Craft Inc., of Randolph, Mass., which has been a AAA Approved Auto Repair shop for 40 years. “AAA is so well-respected and well-recognized that it gives us an additional level of credibility,” said owner Janis Wentzel. “We’ve had a wonderful relationship.”
As part of the AAA network, facilities can also participate in savings from major vendors, including NAPA Auto Parts and other industry distributors.
What does it take be a AAA auto repair shop?
In addition to proving that they are in good-standing with the bank and have the right insurance, shops need to obtain and maintain the right tools, training and required certifications for the services provided. They must also show consistently high ratings from customers.
“They need to survey their customer base and have a 90% customer service satisfaction index, and (if approved) do 40 customer service satisfaction surveys a year,” Deluca said.
Are you an independent roadside service provider or auto shop owner? Join the AAA Network!
Have you ever used a AAA Approved Auto Repair shop? What did you like about the experience? Tell us in the comments.
Here are a few more AAA benefits you might now know about.
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AAA repair shop is the Best. We recently moved to N.C. & had no local mechanic. We used the Apex AAA repair shop for maintenance on our vehicles and couldn’t be happier. They took pictures of issues that needed repair so you could see firsthand the parts that needed replacing. They gave us discounts and a very appreciated guarantee. So glad we went to AAA . We now have a local mechanic!