Your AAA Network

5 Questions With … Kim Davis

The OCC manager knows customer service inside and out.

Kim Davis has seen a lot of changes – and been through a few herself – since joining AAA Northeast in August 1995.

Kim came to AAA after a stint in retail management at brands like American Eagle and Filene’s Basement. So customer service was already in her blood when she started as a member service counselor in the Lawrence, Mass., branch.

From there, Kim rose up the ranks to become a manager of auto services. Then, after serving as a company trainer for a few years, Kim moved into the IT department to lend her support to the Help Desk and Telecom.

That’s a lot of hats to wear in one career. And that only takes us to 2009, when Kim became the manager of the membership team that transitioned to the Outbound Contact Center, a department which has grown from five to 24 employees.

Since assuming that role, Kim has gotten married and helped raise two stepsons. And she also has a couple of Yorkie puppies that keep her on her toes. But her tenure all began 25 years ago last month, when Kim’s role was a little more generalized.

Q: What are some of the biggest changes to the organization you’ve witnessed since coming aboard in August of 1995?

Back in 1995, we wore many hats and each employee had multiple roles. Now there are so many more experts in areas, and the collaboration is better, more points of view. Having our own fleet is a huge difference, too. When I managed Automotive Services it was an all-contractor network, which had its own set of challenges. Our fleet is the best!


Q: What was the best vacation you ever took?

My honeymoon in November 2014 was great!  We went to Punta Cana, Dominican Republic, and it was so relaxing, and perfect! I do love to travel within the U.S. though; Arizona, California, Texas, Georgia, Florida, New York, Virginia are some of the states I have spent time in. I now need to get to some mountain states and the Midwest. Exploring our country is fascinating.


Q: If you could snap your fingers and instantly make the world better, what would you do first?

I guess I would start with giving all people the ability to realize others are fighting a battle you know nothing about, and to be kind always. It takes so little to just take a breath and be understanding of others. You never know when your kindness or grace could be the very thing a person needs in any given moment. I truly think that would make things a bit better.


Q: What is your biggest irrational fear?

Extreme sports or activities … ha!  I have zero interest in skydiving, zip lining, snowboarding. I prefer my feet firmly planted! I will fly and that doesn’t bother me, but no need to jump out of a perfectly good airplane.


Q: If you could have any exotic animal as a pet, which would it be?

Is an elephant exotic? I just love the grace of those big animals, they are so sweet! One of my favorite photos is one of a momma elephant with her baby standing under her in the rain. That’s love!

 

Enjoy these other past profiles of your colleagues: 

  1. Andrew Rosen, vice president, Brand & Content Marketing
  2. Dana Laverty, copy editor, Publications
  3. Liz Eaton, member retention counselor, Outbound Contact Center
  4. Damond James, senior manager, Membership Experience
  5. Stephanie Tomasso, business line manager, Human Resources
  6. Ashley Janke, project manager, Marketing Operations 
  7. Sarah Cholewa, marketing specialist, Financial Services
  8. Dan Pegg, email marketing specialist, Marketing
  9. Kemdy Lawson, senior data analyst, Marketing
  10. Brooke Fairbrothers, associate marketing specialist, Insurance
  11. Karina De La Cruz, social listening specialist, Social Media
  12. Christine Spinella, business development coordinator, Sales
  13. David Dhanpat, senior marketing specialist, Marketing
  14. Dan Tu, director of marketing insights and analytics, e-Biz
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